NAME: Mark Fletcher
FIRM: Hexagon Leasing
JOB: Commercial Director
WHAT WAS YOUR FIRST EVER JOB?
Office administrator at a YTS plant.
HOW DID YOU GET INTO THE COMMERCIAL VEHICLE BUSINESS?
I started working at FB Atkins as a stores administrator in 1988.
WHAT DOES YOUR JOB ENTAIL?
On a day-to-day basis I am actively involved in every aspect of the business, with a particular focus on customer satisfaction. No day is ever the same. On the whole, I deal a lot with suppliers and maintenance providers, but we have been extremely busy over the last 18 months; investing heavily in our fleet and launching several industry innovations including Trux4All and our bespoke in-house operating system Smart Objects.
HOW WILL YOUR JOB/BUSINESS CHANGE OVER THE NEXT TWO YEARS?
At Hexagon Leasing, we are continuing to grow rapidly, and our focus is on customer support and satisfaction and in particular, the use of new technology and IT support. Anyone can provide a vehicle, but we want to provide a tailored service and establish a loyal partnership with each and every one of our valued customers. Earlier this year we expanded into the South West and Swindon, and we have also continued to invest in our fleet to meet the changing needs of our customers in relation to Brexit. We have seen an increase in people who normally purchase vehicles choosing leases of between 12 and 24 months – and we will continue to work closely with our customers over the coming months to help them navigate through any challenges associated with Brexit. We’re also in the process of developing a new bespoke website which we plan to launch in the autumn.
WHAT OTHER JOBS HAVE YOU DONE?
I’ve worked for 31 years at two companies in various roles in different departments and latterly in management – I don’t tend to move around much!
WHAT ADVICE WOULD YOU GIVE TO YOUNG PEOPLE JOINING THE INDUSTRY?
Work hard and try to understand the complete business. Every department has an important role to play in the overall success of a business. My only concern is the appeal of the transport sector to young people and how we can encourage and attract the next generation of young people into the industry. One way we are trying to address this is with our apprenticeship scheme for HGV mechanics in conjunction with Stephenson College.
HOW DO YOU RELAX?
I’m not sure I know how to! I enjoy spending my spare time with friends and family.
FAVOURITE HOLIDAY DESTINATION?
Anywhere on a cruise ship!
My favourite book is Raising the Dead: A True Story of Death and Survival by Philip Finch – which is about cave diving.
Anything and everything!
FIRST CAR AND COST?
MG Metro – I think it was around £500.
I don’t really have a dream car but at a push I would say a Range Rover.