A new service centre for Dennis Eagle customers in Scotland is set to open in September as part of the company’s ongoing investment in the waste and recycling industry north of the border.
The facility, which will be centrally located in Cumbernauld, between Glasgow and Edinburgh, just off the M80 motorway, will replace the firm’s service centre at Falkirk and include a bigger workshop and warehouse, training facilities and conference rooms. The new warehouse will carry more stock than before and enable Dennis Eagle to offer a same-day-delivery service to customers.
There will also be a collection point for those wanting to pick up parts themselves. Dennis Eagle Aftermarket Director Geoff Rigg said: “We’re constantly striving to improve our levels of customer service and that is the whole focus of the new Cumbernauld facility. It will be totally geared up to meet our customers’ needs, from getting the vehicles back on the road even quicker than before to providing better training facilities.
“It couldn’t be better located, with easy access to the central motorway network in Scotland and fully dedicated to the service, repair and maintenance of refuse collection vehicles. The fully equipped workshops will be staffed by our well-trained and experienced engineers with a ‘can-do’ attitude.
“An apprentice will be working alongside them, representing not only investment in the local community but also our determination to constantly develop skilled engineers. Cumbernauld will be the new cornerstone of our Aftermarket support in Scotland.
“In addition to this facility, with our outstanding Field Service Engineers and the DennisConnect telematics system providing preventative care and remote diagnosis of faults, our Scottish customers’ vehicles will be the best looked after in the industry.”