Select Environmental Services Ltd has added the first Renault truck to its fleet since 2004, crediting customer service skills from Renault Trucks South along with payload and productivity advantages of the Range D.
Having worked with a single truck manufacturer for over 12 years, the family-owned business turned to Renault Trucks in its search for an alternative provider.
Putting the 16-tonne Range D 4×2 RCV into action gives a 60% payload advantage, equating to three tonnes over the company’s existing 15-tonne recycling vehicles6
“It’s an impressive 60% increase that, in turn, reduces journeys to and from the recycling facility which benefits us, our customers and, of course, the environment,” explains Managing Director, Philip Stone. “To be frank, our incumbent chassis supplier had become complacent, they simply took our business and loyalty for granted; when that happens, it’s time for a change.
Our initial preference was to go with a different brand, but the response from their sales department was less than satisfactory, so we crossed them off the list. By contrast, the Renault Trucks team couldn’t have been more accommodating; nothing was too much trouble.”
Customer service from the team at local dealer, Renault Trucks South in Reading, was a key factor in the new vehicle choice, as Philip comments: “Rob Coxon has been knocking on our door for a while and has been incredibly helpful throughout the whole process, including arranging for the transport of the truck to the 2017 RWM exhibition at the NEC when we were struggling to find a driver. The dealership is literally across the road from us and we really liked the people working there, too.”
Featuring a bespoke side-loading MACPAC refuse compaction body built by Stewart Commercials in Northern Ireland, the Range D joins the 30-strong Select Environmental fleet on food waste collections for commercial clients across Berkshire and Oxfordshire.
Summing up, Philip says: “Even though the vehicle has only just gone on the road, we have been so impressed that we asked Renault Trucks to quote for a 26-tonne vehicle; the first time we have ever considered another manufacturer for this size. We are also noticing more businesses in the area buying Renault Trucks, the brand is very credible and it’s such a strong contender.”