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Suffolk Van Centre breaks Volkswagen records

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Volkswagen Van Centre Bury St Edmunds has picked-up a third consecutive aftersales award, making it the most consistent aftersales team in Volkswagen Commercial Vehicles Awards history.

The team, based at Northern Way in Bury St Edmunds, has won the Aftersales Award from the manufacture in quarter four of 2016, as well as quarters one and two in 2017.

Head of Business, David Nichols, said: “We are absolutely thrilled to collect a third aftersales award and become the most consistent aftersales team in the awards history.

“Aftersales Manager, Gerald Payne, is a huge believer in Service Core Process – if you follow this, you get the results.

However, you’ve got to do it without it being robotic – you’ve got to have fun and set it out as the culture of the business. All new staff come to work and learn it from day one, and that knowledge is cascaded.”

In addition to its aftersales performance the van centre has also received high praise from customers and has averaged a 11 out of 12 for its service.