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The Boss’s CV – Joanne Duncan

WMS Warranty
Joanne Duncan

Joanne Duncan

In our regular look at the Boss’s credentials, we cast our beady eye over the CV of Joanne Duncan, MAN Support Business Development Manager for MAN Truck and Bus UK Ltd…

NAME: Joanne Duncan
COMPANY: MAN Truck and Bus UK Ltd
JOB: MAN Support Business Development Manager
AGE: 40

What was your first ever job?
Weekend Sales Assistant in a stationary shop.

How did you get into the commercial vehicle business?
After finishing college I started working as an Administrator for Ryder Contract Services and have been hooked ever since.

What does your job entail?
I am only a few months into my new role so currently it entails a lot of learning. My main objective for this year is to increase our penetration levels for aftersales contract packages.

How will your job change over the next two years?
The MAN Product range we have to offer has extended to light commercial vehicles, and towards the end of 2017 we expect to be delivering our first TGEs. This should have a positive impact on our business as it is opens up our product to new customers but also offers our current HGV operators another choice when it comes to LCVs. Alongside the TGE we will also be offering service contract packages to meet customer requirements.

What other jobs have you done?
I worked for four years in a supermarket as a shelf stacker and cashier whilst studying Business Finance at college before joining Ryder Contract Services as a Contracts Administrator. I grew a passion for the commercial industry while working for Ryder and after five years moved on to MAN Truck and Bus as a Contract Services Administrator in 1999. In 2003 I was promoted to Contract Administration Manager with a team of five, over the next sixteen years the department grew to thirteen with two team leaders under me. We took on the purchasing and administration of Warranty as well as R&M and other aftersales products.

What advice would you give to young people joining the industry?
It’s a great industry to be a part of. We need more young people to take an interest in this industry, and if you are prepared to be committed and passionate with a great work ethic jobs are here for you.

Favourite Film?
I have a few favourites but if I had to choose right now then the Jason Bourne films would be my choice.

Favourite Music?
I enjoy lots of different types of music depending on my mood, however I am mostly subjected to Justin Bieber and Little Mix on account of my young children!

How do you relax?
Family is very important to me and as a full time working mother of two I like to spend any free time I have with them.