GAP Vehicle Hire ‘stress tested’ the speed and efficiency of the emergency after sales back-up from Mercedes-Benz before ordering a new fleet of 78 Citan small vans.
As Operations Director Jim Forrester explained: “We did so three times in different parts of the country, and I’m delighted to say that I couldn’t fault the response from any of the Dealers. This exercise, coupled with my previous experience in the industry, confirmed that when it comes to after sales support Mercedes-Benz is second to none.”
The latest additions to GAP Vehicle Hire’s 1,000-strong van fleet, which already included a number of Mercedes-Benz Sprinters and Citans, were 48 Citan 109 CDI Longs. They arrived via North-East Dealer Bell Truck and Van, which is currently processing orders for a further 30 examples of the same, highly fuel-efficient model.
Mr Forrester added: “We’re a very demanding business but Bell Truck and Van’s support has been first class. The Dealer has delivered on all of its promises – in one case, for example, we placed an urgent order for a van on the Friday and it arrived on the Monday, which was exactly what we needed.
“One of our key service differentiators is the speed and flexibility with which we can respond to customer demand; the Bell team have already proved their ability to support us in this respect, and we look to developing our partnership with the Dealer as GAP Vehicle Hire continues to grow.”