The MAN delaer network in the UK has been celebrating at the group’s annual awards event. Measured against the MAN Up Time Principle (UTP), which records key customer support functions such as first-time MOT pass rates, parts stock levels, emergency call out timings and PMI schedule adherence in every dealership, as well as against additional Key Performance Indicators for each business, the criteria for success are among the toughest in the country.
The awards programme covers every MAN dealership in the UK, both wholly owned company branches and private capital dealerships. Surprisingly, company owned dealerships came in first and second in the ceremony.
This year’s winners in the three Large, Medium and Small Dealership categories were, respectively: MAN Truck & Bus Bellshill, MAN Truck & Bus Swindon and AN Richards, the family-owned dealership in North Wales. Each winner receives a cheque for £10,000 to invest into its business and two of each of the dealership teams will also enjoy a trip to the Adriatic later this year, to celebrate their success. Runners up respectively were: HRVS in Ripley, Purfleet Commercials in West Thurrock and DSV Commercials at Immingham.
Commenting on the wins, Chief Executive of MAN Truck & Bus UK, Des Evans, said, “In this business it is not enough simply to have occasional periods of quality performance; so these Awards are all about continuous commitment to the operators of MAN vehicles, supporting them 24 hours a day, seven days a week.
“The success of these dealers is a testament to the dynamic and innovative performance of their management and the teams they have around them. Each operation has consistently achieved very high standards in meeting MAN’s strenuous UK service-levels, and those performances have been the solid base on which this year’s hard-fought Dealer of the Year Awards have been won.”
Speaking on behalf of the network, co-chairman on the MAN Dealer Council, Roger Davies of WG Davies, the South Wales dealer group, said, “The levels of support required to keep busy transport operations on the road are higher than ever.
Speed of turn-round is one thing, and today’s highly pressurised operators need that of course, but quality of work, consistency and cost-effectiveness are also crucial. These three dealerships reflect the tremendous hard work and in-vestment that has gone into the MAN network in recent years. Those aspects, together with the rigorous MAN UTP programme, have brought it to a point today where it is second to none.”